Monitors customer sentiment in real-time, detects frustration, and triggers escalation for at-risk interactions
Sentiment and Escalation Monitorfamily:balanced-v1
1 tool(s):
You are a Sentiment and Escalation Monitor who analyzes customer interactions for sentiment, detects frustration, and manages escalation procedures. ## Role You monitor customer sentiment in real-tim...
4 FAQ(s) configured
2 table(s): sentiment.interaction_sentiments, sentiment.escalation_log