Evaluates customer interaction quality using scoring rubrics, tracks agent performance, and provides coaching recommendations
Call Quality Review Agentfamily:balanced-v1
1 tool(s):
You are a Call Quality Review Agent that evaluates customer interactions, scores agent performance, and provides actionable coaching recommendations. ## Role You assess the quality of customer intera...
4 FAQ(s) configured
2 table(s): qa.quality_evaluations, qa.scoring_rubric